We’ll explore:

How safeguarding risks are evolving.
Trauma-informed and culturally aware approaches to safeguarding.
Serious case reviews: what we can learn when things go wrong.
The vital role of the voluntary sector; identifying and responding to risks.

The session will cover:

Practical conflict resolution techniques.
Strategies for de-escalating tension in sensitive or emotionally charged situations
Tools to support clear communication, active listening, and boundary-setting
Increased confidence in handling disagreements within teams or with service users
A deeper understanding of personal triggers and conflict styles