Voluntary Action Camden e-Bulletin 10th November 2023

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VAC Weekly Newsletter
10th November 2023

VAC Membership
VAC represents local organisations in conversations with local government and funders, we advise on local issues and we inform, support and train local charities depending on their needs

Membership is free, click on the link box below and join us today

Become a Member

VAC Training for Members

Upcoming training and events from VAC includes:

Camden New Groups Network
GDPR – Introductory and advanced
CEO Network: Creating a workforce for the future
Safeguarding: Women and Girls’ Personal Safety and Awareness;
Safeguarding: Young People & Violent Extremism: Identifying Signs of Radicalisation and Accessing Support;
Safeguarding and Social Media – Polarising, misinformation, and online predators.

See details and book a place in our Events and Training section

TRUSTEES WEEK – Many voices. Working together. With purpose.

6-10 November 2023

Trustees’ Week is a time for us to come together to celebrate the achievements of nearly one million trustees across the UK. Thank you for the time, commitment and effort you bring to your charities to help them thrive.

Charity Commission leadership praise ‘mission critical’ trustees

The Commission wants to encourage people from all walks of life to consider a trusteeship. It already offers a range of practical support for trustees, such as its suite of 5-minute guides, which provide the basic syllabus of issues trustees need to know about, in simple, easy to read, actionable format.

VAC and VCC hosted a Trustee Training Worksop
Trustee Recruitment Online Workshop: Tuesday, 7th November 18:00 – 19:00
The session focussed on support for members of the VAC Camden Trustee Network and Camden CEO’s who are involved in the recruitment of trustees. There was huge interest among the attendees and shared learning about successful recruitment of trustees.

Trustee recruitment fair
VCC still have space for a few organisations to recruit trustees at their online Trustee Recruitment Fair on 22nd November, 6 –7.30pm. Email shafia@volunteercentrecamden.org.uk to book your place.

VAC seeks Treasurer – Join our Board of Trustees

We are seeking a new trustee to take on the exciting role of Treasurer to join our experienced and passionate Board of Trustees. We are looking for someone who will liaise with relevant staff, committee members and/or volunteers to ensure the financial viability of the organisation. Find out more on our website: https://vac.org.uk/vacancies/treasurer-of-board-of-trustees/

King’s Speech 2023: Takeaways for the voluntary sector
News and insights
NCVO

The King delivered his first King’s Speech as monarch, outlining the government’s legislative programme ahead of the next general election.

The speech set out many measures that could impact charities and voluntary organisations. Here’s our round-up of the key announcements from today: https://www.ncvo.org.uk/news-and-insights/news-index/kings-speech-2023-takeaways/

‘Meanwhile Use’ Office Space for Charities on Camden High Street
The Council has been contacted by a private company. They are looking for charities in Camden who are interested in occupying space on a temporary basis. The building is a former office block on Camden High Street, close to Mornington Crescent. For more information and a viewing please contact sam.rowe2@camden.gov.uk.

UK Charity Week set to take place 4-8 December 2023
This year’s UK Charity Week, sponsored by Sinclair Method UK, is taking place from Monday 4 – Friday 8 December 2023, please refer to the campaign’s website for all the latest public resources and information.
How to get involved with UK Charity Week
A supporter’s pack containing social media assets, website banners, posters and a supporters badge, along with suggestions for how charities can get involved, is available to download here

UK Charity Week, a yearly extravaganza that unites charities, businesses, and communities across the UK, has always been about pushing the boundaries of charitable giving. This year, they’ve teamed up with Charity Radio, a podcast renowned for its poignant and insightful storytelling within the charitable sector.

In a move that promises to infuse fresh energy into this year’s UK Charity Week, the organisers have unveiled a partnership with the beloved Charity Radio podcast. With the campaign set to kick off in December (4th-8th), this collaboration aims to continue shining a spotlight on charities and their inspiring stories.

Charity Commission will defend aid charities being demonised
The chair of the Charity Commission, Orlando Fraser, has criticised those who “demonise” international development charities who work lawfully.
https://www.civilsociety.co.uk/news/charity-commission-will-defend-aid-charities-being-demonised-says-chair.html

Ethical considerations for charities using AI
As the use of artificial intelligence becomes more prevalent in the charity sector, Civil Society looks at the ethical considerations for charities.
“One of the most valuable things that charities have is the trust of people, so they need to think long and hard about doing anything that can potentially undermine that. It is difficult when the tools become widely available and everyone else is using them to not get left behind but maybe there’s an additional reason for charities to be careful about thinking through what the consequences might be.”
Read more : https://www.civilsociety.co.uk/voices/in-depth-ethical-considerations-for-charities-using-artificial-intelligence.html

The Cost of Giving Crisis
Results of new research published on 30th of October 2023 by the National Council for Voluntary Organisations (NCVO) – the largest membership body for charities and volunteering organisations in the UK – reveals the alarming extent of the crisis currently facing charities and the voluntary sector. NCVO launches new ‘Cost Of Giving Crisis’ campaign to help support charities delivering vital services this winter. More about the NCVO campaign:
https://www.ncvo.org.uk/news-and-insights/news-index/meeting-challenges-of-cost-of-giving-crisis/

Tipping Point: The Cost of Living Crisis – report by VCS Emergencies Partnership
You can read the report here.

Newsletter Submissions

Please send any information (approximately 50-75 words long) that you would like included in our weekly newsletter to social@vac.org.uk by no later than 12pm on Wednesday for inclusion in the Friday newsletter.

VAC Consultancy Service
Contact us today if you need advice or support to develop any aspect of your established or aspiring Camden voluntary and community sector organisation.
Learn more here

New emotional wellbeing and mental health website for young people and families
A new NHS website, packed with emotional wellbeing and mental health information and resources, has been launched to help young people and families, as well as professionals working with them, to navigate support options.
NCL Waiting Room was produced with the help and input of young people, families and professionals. It aims to be a ‘one-stop shop’ for information on specialist mental health services, community groups, emotional wellbeing and self-care resources.
It allows young people and their parents or carers to search for, filter and share resources based on their needs and preferences.
NCL Waiting Room will continue to grow and develop, so watch this space for more details. You can visit the website here and try out the Support Hub resource navigation feature here.
If you have any feedback on the website, you can do this on the relevant pages of the site, or email rtown@tavi-port.nhs.uk.

Chair of Charity Commission sets out Vision and Priorities for the Commission
A couple of weeks ago Orlando Fraser, the Charity Commission Chair, gave a speech setting out his vision and priorities for the Commission. A script of the speech is available here.

Voice 4 Change England

#YourVoteYourVoice

Are you interested in a free in-person workshop on political literacy and the changes to voting practice? Supported by the Greater London Authority, Voice4Change England are running an impartial voter campaign, delivering free in-person workshops to raise awareness amongst under-represented and BME communities in London. Watch and register for our #YourVoteYourVoice online workshops supported by the Greater London Authority.
For more information or to arrange a workshop for your staff and/or beneficiaries, contact us at enquiries@voice4change-england.co.uk or complete our survey.

JRF Report: Destitution in the UK 2023
Destitution has risen sharply over the past three years and is no longer rare in the UK. In the course of 2022 around 1.8M households experienced destitution at some point in the year. This is defined as not being able to afford basic physical needs of being warm, dry, clean and fed. This is around 3.8M people of which around 1M were children. Single people aged 25-44 are most likely to experience destitution, but families and older people are increasingly affected. The report strongly makes the case for designing out destitution in our welfare and immigration systems.
You can read more about this here.

A Tale of Two Sectors – VCSE Sector Barometer
Pro Bono Economics and Nottingham Trent University have published findings from the fourth round of the BCSE barometer survey. It shows that there are big differences in how small and large charities are coping with the current situation where costs and demand continues to increase.

For 36% of small and medium charities, and 44% of large charities, finances deteriorated in the last three months.
The largest charities [which make up around 20% of the sector and have over half the financial resources] are increasing their ability to respond to the continuing cost of living crisis through recruiting more staff.
For small charities which make up 80% of the sector, financial pressures remain and the difficulty in recruiting volunteers continues to create problems.

Read more here.

Fundraising Regulator Consults on Code of Fundraising Practice
The Fundraising Regulator launched a 12-week public consultation to gather feedback on proposals for changes to the Code of Fundraising Practice (Code). This is the second phase of the regulator’s two-year process of reviewing and updating the Code to ensure that it remains effective and relevant for the future. The consultation is open until 1 December 2023.

Every week VAC checks various sources for the latest funding opportunities relevant for Camden groups.
You can visit our website for a round up of the latest opportunities added this week: https://vac.org.uk/our-services/fundraising/current-funding-opportunities/

If you need help sourcing or applying for funds, get in touch with our consultancy service, free for all Camden groups!

GRANTS FOR THE VCSE Sector 2023/4 from CYP Provider Collaborative
Grants for the Voluntary, Community & Social Enterprise sector 2023/24 (£5,000 to £50,000 per fund) – Compass Wellbeing
Fund 1: CYPMH Inequalities
Open to applications for projects seeking to tackle inequalities in CYPMH access, experience and outcomes or mental health support.
Applying for grants between £5,000 and £50,000.
Fund 2: CYPMH Early Intervention & Community Support
Open to applications from VCSE organisations offering community support and early intervention schemes to help children and young people reduce the need for hospital admissions.
Applying for grants between £5,000 and £50,000.
Please do contact Jennie for informal discussion at Jennie.Mackeith@camden.gov.uk . The deadline is 4th December.

Govia Thameslink Railway (GTR) FUNDING
We are pleased to be launching the second round of our ‘Your Station, Your Community’ Improvement Fund 2024/25, to support local groups, charities, our customers, and communities on our line of route.
The fund will support causes that are of key importance to us and local communities on our network, and which will build lasting social value for those communities.
What we’re looking for:
We’re looking for applications for initiatives taking place in and around stations served by Great Northern, Southern or Thameslink on the GTR network, which will make a positive impact in one or more of the focus areas listed below. For a route map click here. The communities supported by your project should be served by one of those stations.
For further information on what we are looking for in an application and the criteria please see our application guide.

The details are available online:
https://www.thameslinkrailway.com/about-us/corporate-and-social-responsibility/your-station-your-community-improvement-fund
Applications open: 9^th November 2023
Applications close: 15^th December 2023

Support for Young People
If your organisation supports young people at risk of anti-social behaviour, consider applying for the Million Hours Fund. Grants of between £30,000 – £100,000 are available.
Deadline: Friday 24th November, 12pm

Reaching Communities
The Reaching Communities Fund from the National Lottery Community Fund is for projects that make a positive impact in and across communities.
Deadline: ongoing

Single Homeless Accommodation Programme
The Mayor of London has secured a portion of a national budget of £270m to deliver homes with support for Londoners sleeping rough and young Londoners aged 18-24 who are homeless or at risk of homelessness. For further details on the sorts of schemes that can be funded please see funding guidance. Providers can contact roughsleepinghomes@london.gov.uk to discuss the programme.

Lloyds Bank Foundation’s Funding Programme for Specialist Small Charities Opens

We are open for applications from Wednesday, 1 November 2023, 10am. More Details: Please click here for more details.

We Make Camden Kit
The We Make Camden Kit is a partnership between Camden Citizens, Camden Council, Camden Giving and Camden businesses. Funding is available to support great ideas that will make Camden a better place. Decisions on who receives funding and support are made by a panel of Camden residents from across the borough, with the panel of Camden residents supported by a partnership between Camden Council and Camden Giving. There is no closing date and applications are renewed fortnightly. Find out more here: We Make Camden Kit.

Camden 4 Community – Funding alerts and news for the VCSE
https://funding.idoxopen4community.co.uk/camdencommunity

More funding news and information on VAC website at
https://vac.org.uk/guides-and-resources/fundraising/funders

VAC UPCOMING TRAINING:
Open to VAC Members only
If you are a voluntary service or group delivering services in Camden and are not a member of VAC, please join here: https://vac.org.uk/get-involved/membership

Connect, Learn and Share
Our Camden New Groups Network is now ready to go, and we are cordially inviting you to our introductory meeting on Tuesday, 14^th of November from 15:00. The meeting will be held online, and we are very much looking forward to meeting you. Please follow the link below to Eventbrite to register for the meeting and we will send you the MS Teams link closer to the day.
https://www.eventbrite.co.uk/e/camden-new-groups-network-vac-exciting-new-project-tickets-748386091947?aff=oddtdtcreator

This is a Network for all the new groups that VAC have provided with consultancy support recently and for any community group or individual considering starting a charity or social enterprise. We will be discussing the ToR for the Network and the common challenges and requirements that you face when starting a new charity, social enterprise, or community group. You will have the opportunity to share experiences with others and seek the advice and support of your peers.

NEW! Young People & Violent Extremism: Identifying Signs of Radicalisation and Accessing Support (In Person)

Tuesday 21st November: 10am – 12pm
Are you a supplementary school tutor, teaching assistant, volunteer in the community or worker supporting children and young people in a voluntary organisation or group?
In Camden and online, views that promote violence and hatred towards specific groups or communities are ever present.
This face-to-face workshop can help you recognise when a child or young person may be at risk from radicalisation and where to get help if you are worried.
Find out more and book your place: https://vac.org.uk/event/young-people-and-violent-extremism/

Virtual Introduction to GDPR – Virtual workshop, Tuesday 21st November: 1:30 – 2:30pm – FREE

All organisations and groups that manage, hold or process data are subject to GDPR.

GDPR applies to any personal data you collect, including volunteers and employees and the law requires you to provide a reason as to why your charity / organisation is collecting and storing this information.

This virtual workshop aims to provide you with basic knowledge and understanding of UK GDPR and how to ensure compliance. It is suitable for those completely new to GDPR or for those looking for a short refresher.

To book follow the link and instructions on the VAC website: https://vac.org.uk/event/virtual-introduction-to-gdpr/

NEW! Women and Girls’ Personal Safety and Awareness (In Person).

Thursday 23rd November, 10am-12pm
Currently working in partnership with VAC, John Bayley’s Safeguarding Foundation will be delivering this face-to-face workshop designed to raise awareness and understanding of the potential risks faced by woman and girls.
The session will cover a walkthrough of cases covered in the news and include simple and effective techniques to reduce risk, prevention of harm and defend oneself against assault.
To book follow the link and instructions on the VAC website: https://vac.org.uk/event/women-and-girls-personal-safety-and-awareness/

Managing and Complying with GDPR – Virtual workshop, Tuesday 28th November: 2-3pm – FREE
Are you the person directly responsible for managing GDPR at your organisation and ensuring your compliance with current legislation? Do you advise, induct or provide support to colleagues on the proper collecting and processing of users’ personal data and information? If there is a problem relating to data protection to people turn to you to sort it out?

This online workshop aims to provide you with up to date knowledge and understanding of the UK GDPR and how to ensure compliance.

To book follow the link and instructions on the VAC website: https://vac.org.uk/event/managing-and-complying-with-gdpr/

Creating a Workforce for the Future – in person event for the Camden CEO Network, Tuesday 30th November 08:30 – 10am

Are we creating enough non-traditional employment pathways into the VCS? Are we replenishing the talent pool? How do we remain a competitive employer?
This event is open to Camden CEOs only. To book follow the link and instructions on the VAC website: https://vac.org.uk/event/ceo-network-creating-a-workforce-for-the-future/. Sign up to the Camden CEO Network here: https://vac.org.uk/get-involved/forums-and-networks/camden-ceo-network/

NEW! Virtual Workshop: Safeguarding and Social Media – Polarising, misinformation, and online predators.

Thursday 30^th November, 10am – 11.30am

With its volume, reach and speed, social media can encourage millions of users to adopt extreme political or social positions. In this workshop, we will look at the impacts of online groups, tribes, and communities; how they polarise for profit, and at times validate dangerous behaviour.
With a focus on grooming, algorithms and the spread of disinformation that promotes division among communities, we will explore the role of safeguarding online in our increasingly digitalised world.

To book follow the link and instructions on the VAC website: https://vac.org.uk/event/virtual-workshop-safeguarding-and-social-media/

OTHER EVENTS AND TRAINING:

Castlehaven Community Association
Join Castlehaven for their next Annual General Meeting (AGM) on the 29^th of November from 6 – 8 pm. There will be free refreshments as they reflect on their achievements over the last year and make plans for the future.
For more information, please email info@castlehaven.org.uk or call 020 7485 3386.

West Hampstead Community Centre
West Hampstead Memory Cafe invites you on Wednesday 15th November from 1.30 -3.30pm
This will be an afternoon of reminiscing fond memories and making new ones over lunch, coffee and Arts and Craft. Come and join us to spend a few hours, enjoying the moment, with some mindfulness movements to start with, then we have a lovely lunch followed by Melissa, our art therapist, creating a wonderful art session to unwind and be creative together. For more info please call Beatrice 0207 794 3729. Address: West Hampstead Community Centre 17 Dornfell Street London NW6 1QN

Barn Dance. Saturday 25th November 7:30pm @ Emmanuel Church, Lyncroft Gardens NW6 1JU. With Caller Jane and Live Music! Admission : £5. Pay at the Door/Partners/Experience not necessary. All Ages welcome. Come and Join in the fun! For more info: 0207 794 3729 info@cawh.org.uk

The Felix Project: Christmas Community Food Distribution
We are working with housing associations to identify larger estates where there may be high levels of need and that could potentially distribute food over the Christmas period. We are also looking for other community partners who can help with building a food distribution network in Camden.
Want to find out more? Attend an information session with Felix

Monday 13^th, 1pm – Click here to join the meeting
Thursday 16th, 10am – Click here to join the meeting

Roj Women’s Association
We will provide two sessions of workshops for Kurdish and Turkish speaking women about the “Signs and types of abuse” and “How emotional abuse affects our psychology” on the 23rd of November at Selby Centre N17 8JL between 10am-12pm . The sessions will be represented in Turkish and all women are welcome. There is no need for registrations and refreshments will also be provided. For more information please see https://www.instagram.com/p/CzWEeA4tbA5/“

CAMPAIGN FOR LEARNING – Inclusive Family Financial Information
If you’re not yet involved, I’d like to remind you about free funded workshops that offer a new approach for practitioners to help children and families learn about money. The training is delivered by me and the team at Campaign for Learning and is funded by the Money and Pensions Service.

Rethink Advocacy service is currently running a drop in advocacy session at the Greenwood Centre, 37 Greenwood Place, London, NW5 1LB for people with Learning Disabilities. Please come along on 21^st November at 2pm or 19^th December at 2pm. Please call Sian Phillips 07483 332490 for more information.

Birkbeck University Pathways Workshop
Wed, 22 Nov 2023 10:00-13:30 at The Winch, Old Winchester Arms, 21 Winchester Rd, Belsize Park, London NW3 3NR – Want support with deciding what to do next and how to get there? Unsure of what job you’d be good at? Pathways offers free advice and training! FREE lunch and Birkbeck certificate of participation.
Click here to find out more and sign up for the event.

Google Q4 Community Training
Friday 17 November, 1 – 4 PM at Google UK, 6 Pancras Sq, London N1C 4AG
Google invites you to join our latest community training day where we bring together local organisations for a networking lunch & sessions co-designed by our community partners.

RSVP here to secure your seat! If you have any questions, please reach out to communityengagementuk@google.com .

Black History Season: Community Health Event on 18th November 2023
In the Crowndale Centre, 218 Eversholt St, NW1 1BD from 12pm-4pm.
Open to everyone; includes a health discussion forum, NHS health checks, physical activities, health support organisations; and family games, children’s activities, free healthy food, entertainment, and other free wellbeing activities focusing particularly on Black Communities in Camden.
Volunteers for this event are needed – Please contact Anita Khalil for more information Anita.Khalil@camden.gov.uk

Black Mary Project Open Day

Calthorpe Community Gardens 18th November Free

Drop in to find out all about The Black Mary Project set to launch Summer 2024. The Project, led by Black women artists and the community, will imaginatively reimagine a local 17th Century healing once said to be run by a Black Woman called Mary Woollaston.

Full information

Windrush in Camden Exhibition

Camden Town Hall on until 15th December Free

The Camden Black Pioneers is an informative display celebrating notable contributions of the Windrush generation in the borough and across the UK. From early community champions to the impact of the Windrush arrivals and subsequent influence/reverberations in popular culture.

Full information

BOLO Business Podcast Live Panel

Camden Town Hall 1st December Free

Black Owned London (BOLO) bring you this business podcast, the live final episode of a series looking at inspiring individuals seizing opportunities. It will be an interactive panel discussion inviting audience engagement – a great opportunity to celebrate Black businesses, leadership, and the vibrant culture of Camden.

Full information

Join us at ODAC on Tuesday 12th December to toast the end of the year with ODAC and Camden Giving.
2023 has been another great year at ODAC, with thousands of people from our vibrant community utilising our spaces weekly for creative endeavours, gatherings, and collaborative projects, and our programmes bursting out in into the city and communities around us. And it has been for Camden Giving too, as they continue to ensure Camden’s wealth benefits citizens and grassroots charities.

Expect nibbles, entertainment and stalls from local groups, cheap drinks, and the opportunity to revel in the festive spirit with other members of our creative community!

RSVP by filling by clicking the invite above and filling in the form. If you RSVP, you’ll get your first drink free!

Impact Hub Community Engagement Manager Vacancy
The job advert for Impact Hub’s Community Engagement Manager is now live – this role will be shared by Impact Hub and Knowledge Quarter , and will be responsible for leading community engagement and outreach activities related to their new space on Regent’s Place which opens in January 2024.
They are particularly interested in hiring someone with a local connection or lived experience.
All the details can be found on their website including details on how to apply.

Make a difference in your community – join Castlehaven’s Board of Trustees!

Castlehaven Community Association are recruiting trustees with finance, IT, environment, equality, diversity, and inclusion skills who can offer their expertise and share their vision. Applications from all backgrounds are encouraged, especially those who live and work in Camden. Email ernie@castlehaven.org.uk to request an application pack and help shape CCA’s future.

NAVCA is hiring an Administration Assistant
We’re pleased to announce that we’re looking for a new person to join the NAVCA team.
We are looking for someone who is proactive, highly organised, with good communication skills, who can work flexibly to carry out a variety of tasks to support the smooth running of NAVCA. This is a varied position, working alongside NAVCA colleagues and providing support to the Resources Team and wider organisation as required.
The closing date for applications is 9am on Monday 20th November.
Please share this job advert with your networks.

Hopscotch Women’s Centre is recruiting
Human Resources and Office Manager – Salary: £28,000-31,000 – 35 hours a week Hybrid: One day a week working remotely Reports to: CEO, working closely with Senior Leadership Team
VAWG/IDVA Complex Needs and Multiple Disadvantage Advocate
Reporting to: Programmes Manager Salary Band: £29,000 – £31,000 per annum full time equivalent Hours: 21 hours per week Location: Camden
For more details go to Work for Homecare — Hopscotch (hopscotchuk.org)

Volunteer Centre Camden
VCC Xmas volunteering roles
Does your organisation have Christmas, Hanukkah or New Year’s volunteering roles? We’re currently gathering a list for people who are looking for volunteering for Christmas. Got something? Email sheila@volunteercentrecamden.org.uk

VCC Trustee recruitment fair
We still have space for a few organisations to recruit trustees at our online Trustee Recruitment Fair on 22nd November, 6 – 7.30pm. Email shafia@volunteercentrecamden.org.uk to book your place.
Want to find out about local trustee roles? Book your free place at our trustee recruitment fair and hear from organisations recruiting trustees in Camden and Islington. Book now: https://www.eventbrite.co.uk/e/camden-and-islington-trustee-recruitment-fair-2023-tickets-735623037307

The Royal Free Charity is seeking an ambitious and talented Welfare Rights Supervisor to join their Support hub team.
This is being offered as either a part-time or full-time role, 30 or 37.5 hours per week, over four or five days. If you would like to view the job description please email jobs@royalfreecharity.org or check the link Welfare Rights Supervisor – Royal Free Charity

If interested, please submit a CV, equal opportunity form and supporting statement addressing how you meet the criteria set out in the job description and person specification.

Local VCS Newsletters:

SHAK
Young Camden Foundation (Funding Newsletter)
Young Camden Foundation (Events and Training Newsletter)
AWN (sign up)
Fitzrovia Community Centre
Coram’s Field Community Newsletter (sign up)
CAWSH newsletter
St Pancras Community Association (sign up)
Castlehaven in Bloom (sign up)
UCL Volunteering Service Newsletter (sign up)
Latin American House
London Irish Centre
North London Cares: Upcoming Clubs
Castlehaven Community Association (sign up)
Heath Hands

If you would like your Camden VCS newsletter added to this list, please email social@vac.org.uk

Looking for a previous newsletter entry? Find it in our archive here

Find presentations, recordings and resources from past forums here

Got an item for the e-bulletin?

Send your item to social@vac.org.uk by noon on Wednesday for publication in the following Friday’s edition. Submissions should be 50 – 75 words. Please send plain text or a format that can be copied (ie not embedded in an image). Send links to documents rather than attachments. Make sure to include contact details.