Voluntary Action Camden

Health Transformation updates from Donna – 14/03/2025

What does health transformation mean? How does it affect the voluntary, community and social enterprise (VCSE) sector in Camden?

 

These are questions raised recently in Camden’s State of the Sector Report and VAC’s own surveys. So here goes…….the first thing to note (and I apologise in advance) health transformation involves lots of jargon, initialisations and acronyms!! I will aim to define or write these in full at least once……

 

You are probably aware that there are changes taking place in health and care services. Importantly the shifting relationships that will (we hope) make space for community organisations and residents to collaborate in delivering the health and care communities need. Terms like ‘health transformation’ and ‘systemic change’ are often used to describe this massively ambitious process. Change is being driven by new health and care ‘systems’ and new types of collaboration. In Camden we are part of the North Central London Integrated Care System (NCL ICS). This is governed by an integrated care board (ICB).

 

The voluntary sector communicates with the ICB via a steering group that uses local sector insights and evidence to promote and embed VCSE collaboration – The NCL VCSE Alliance steering group has recently produced the first issue of a newsletter which you can see here.

 

The newsletter will be circulated every 2 months in VAC’s newsletter – with spoilers from me on what to look out for should it start to get exciting….. The first issue summarises and explains the NCL system and strategy stuff if you want the in-depth background – so happily I don’t need to cover all that here….

 

So what has VAC been up to? A couple of years ago VAC held forums and meetings to explore how the Camden voluntary sector wanted to work with the new health system. Since then all the sector ‘asks’ have been incorporated into the relevant NCL strategies and action plans (yes, it takes a while!).

 

You can find the strategies for working with communities and the VCSE sector here:

https://nclhealthandcare.org.uk/icb/about/working-with-our-communities-and-voluntary-community-and-social-enterprise-sector-vcse/

 

Actions on those strategies to develop a way for VCSEs to participate (largely through collaborating and resourcing) are slowly being tested and learned from. It’s not straightforward, in fact it appears pretty haphazard a lot of the time, but everyone is learning, and trying to manage the scale and complexity of the task within limited resources. Even making sure core principles for working with VCSEs are understood across a huge and complex system is frustratingly slow!

 

Anyway, enough on the challenge of the process …… here’s a snapshot of some VCSE-relevant and emerging themes:

 

Changing delivery of health and care:

 

Population Health: supporting the health of the whole population rather than putting all the emphasis on treating illness. This means more attention to preventing, improving and managing poor health, especially in relation to the prevalence of long-term health conditions in a population that is living for longer

Personalised Care: treating the whole person including understanding wider determinants of health like welfare, social and environmental challenges, and  supporting self-care

Integrated working: NHS, council, VCSEs, residents – ideally all collaborating to achieve the above so that residents are confident their needs are understood and don’t have to keep repeating themselves

Health and care neighbourhoods: this is where it all happens. There are 5 in Camden. These locations make it easier for Camden’s health and care teams to work together. Neighbourhoods are about having services and support close to where people live. VCSEs shouldn’t get too tied up in the geographies – but look out for ways to get involved as networking opportunities emerge on your doorstep or where your beneficiaries are

Some of the things VCSEs can bring to the system:

 

 Local knowledge and insights….Championing and health promotion…..Addressing health inequalities (including introducing different approaches)…….Training, co-training, orientation for system staff……..Insights and case finding for undiagnosed conditions or needs…….Access to communities that find health services difficult to use…….Wrap around ‘wider determinants’ support in the community / neighbourhood……Discharge from clinical services into safe, supportive communities / neighbourhoods……Participation in research and service design………Sustainable healthy ‘lifestyle’ support for residents in their communities

 

Components and aspirations of the integrated care system like the examples above suggest huge potential for VCSEs to collaborate with health providers. How that happens is the challenge now being addressed! Importantly there is an NCL VCSE Investment Project underway that includes the NCL Integrated Care Board, councils and the NCL VCSE Alliance steering group.

 

The project will learn from existing commissioning and resourcing of the VCSE sector e.g. council investment, and develop an approach for the NCL system. Working groups will look at ways of working and communications, improving commissioning, reviewing commissioning approaches, and increasing investment opportunities.

 

As all this takes shape VAC will keep Camden VCSEs updated in our newsletter and gather comment and contribution on any developments. In the meantime, anyone from our local voluntary sector who would like to discuss or find out a bit more about the work of the NCL VCSE Alliance please do email me or contact me to arrange a chat!

 

Donna Turnbull, VAC Health Transformation and Partnerships Manager, dturnbull@vac.org.uk.

 

First edition of the NCL VCSE Alliance newsletter

The North Central London (covering Barnet, Enfield, Haringey, Camden and Islington) Integrated Care Board funded alliance with the VCSE acts as a voice for our sector within the integrated care system.

 

VAC’s VAC’s Health Transformation and Partnerships Manager, Donna Turnbull, is our representative on the alliance. Alongside her are a number of key figures from within the sector, whose collective experience and expertise of working in health transformation is extraordinary. These include Janet Matthewson, CEO of Young Barnet Foundation, Ken Kanu, CEO of Help on Your Doorstep, Navinder Kaur and Jo Ikhelef, CEOs of Voluntary Actions Islington and Enfield respectively.

 

This alliance now has a newsletter, bringing monthly updates on how the VCSE has been influencing health transformation in North Central London. You can read it here!

 

To visit the NCL VCSE alliance website, click here.

 

Logo for the NCL VCSE Alliance

A group attending a training workshop.

State of the Voluntary and Community Sector in Camden report

Camden State of the Sector Report

This research was commissioned by  VAC, Camden Council and the other Camden Infrastructure Partners to help local stakeholders better understand the strengths and challenges of Camden’s civil society in today’s operating environment, as well as support requirement. By analysing a mix of primary and secondary data, supplemented by interviews with local stakeholders, we identified contributory factors to a challenging ten years. The sector has been hit by financial and demand pressures associated with these unprecedented times. Changes to workforce and operational practices identified by this research project will hopefully help identify opportunities to better meet the needs of the sector. The State of the Camden Voluntary and Community Sector Report presents the sector’s support requirements against some of the biggest challenges for the VCS the research identifies.

 

Community Action Research Evaluation

Community voices and participation in research that supports clinical health is an important part of developing an integrated approach to health and care. In 2022 VAC was the facilitating and capacity building organisation for a Community Action Research initiative with collaborators Umoja Health Forum and Lifeafterhummus Community Benefit Society.

For further information on the process and impact of the research please take a look at the overview report and evaluation report.

VAC Community Action Research Report

VAC_CAR Programme Evaluation Report_19April

VAC Member Benefits Report 2023

Last year, many of our members responded to our survey about VAC membership and told us about both your positive experience and things we could improve.

The majority of those who answered our survey – 90.3%- have stated that they have benefitted from being members of the VAC and that they appreciate VAC’s help in partnerships building. 0.7% of the respondents though are not sure so we are embarking on more visible promotion of the VAC membership support.

 

We have invested in enhancing our membership offer and as part of that, I’m pleased to introduce myself as VAC’s Membership Development Officer.

 

My name is Vania Guetova and I am working to support you with creating sustainable solutions that will help the local community sector grow and develop and helping to launch a refreshed VAC training package that meets the needs of our members. I have started the VAC Camden New Groups Network and am supporting the VAC Networks by sharing important information, providing quality advice and guidance and offering networking space for peer support and learning.

 

Read the report here: VAC Member Benefits Report 2023

Google Grant for Room Hire Ends

Following the successful uptake of the Google grant by small Camden community groups to pay for the cost of community room and meeting space hire, the available funds have now been distributed to groups and the funding programme has ended.

 

VAC wishes to extend a huge thanks to Google for making this possible and facilitating the ability for groups to start meeting in-person again after the restrictions imposed during covid were lifted.

 

If you are looking for rooms to hire at affordable rates, please check out our room hire directory.

 

If you need help with funding,  please get in touch for some support from VAC.

Good Governance in Difficult Times: Camden’s new Trustee Network begins! 

On Tuesday 18th July Voluntary Action Camden and Volunteer Centre Camden hosted the first meeting of our new Trustee Network. It was held online and included a talk and subsequent discussion on ‘Good Governance in Difficult Times’. 

 

These ‘difficult times’ appear to be the norm right now and there was a good attendance of Camden Trustees with the desire to share and learn from one another.  

 

This network, which reflects a need in the VCSE sector and expressly asked for by our members, is designed as a space where ideas, hopes and concerns are discussed freely. It is a space where, with the help of others, troubles can be overcome and successes shared. 

 

During our inaugural meeting the speaker, Hilary Barnard from HBMC / HBRL Consulting, who also has many years of experience as a Trustee, considered some issues that many Trustees share. These included finance, board recruitment and skills, steering, and other matters of good governance. This was followed by a Q&A where individuals were able to dive deeper into their own practical cases.  

 

The second half of the meeting consisted of breakout sessions that allowed the attendees complete freedom to share and connect. 

 

As a whole, it is estimated that the knowledge and experience of Trustees in Camden adds £145 million to the sector. Such enormous value can only be enhanced by the connections this network will inevitably build. 

All Camden VCSE Trustees are welcome to attend our events.

 

If you are a Camden VSCE Trustee and would like to find out more about the Network, please check out our webpage.

 

Camden Trustee Network Community of Practice

In addition to the Camden Trustee Network, we have also established a Camden Trustee Network  Community of Practice. This is a closed group (open only to Camden trustees) to allow us to maximise the benefits of free and honest discussion. Member’s of the Community of Practice gain access to:

  • Private Trustee Hub for accessing resources developed by and for the group (Microsoft SharePoint site)
  • Private Community of Practice (email group on Microsoft 365)

If you are interested in joining this group, please complete our online form.

 

Specification for a Feasibility Study for the proposed development of a new fee-based membership and strategic partner model  

The purpose of this document is to invite companies with relevant experience to provide a quote for a contract to conduct a feasibility study. This includes producing a report to Voluntary Action Camden (VAC) to develop and deliver a fee-based membership and strategic partner model.

 

About VAC

  • We are an independent, not-for-profit, membership organisation. We have a long history of serving communities in London Borough of Camden.
  • We represent the voice and heart of the voluntary sector in the London Borough of Camden working together to build a vibrant local community.
  • We bring our depth of knowledge together with practical tools and a collaborative purpose to share information, expertise, and resources with local voluntary community organisations.

 

Our Vision:

Camden is a place where everyone can get involved in driving positive change

 

 

This includes:

  • Creating a fairer Camden – providing equitable access to support, funding, participation, and knowledge,
  • Safeguarding the voluntary and community sector – leveraging more support to ensure Camden VCS is robust, cohesive, and well-resourced,
  • Amplifying the voice of the sector – speaking to everyone in the sector and representing the range of diverse views accurately.

 

Our Priorities

  •  Building community resilience and community links by facilitating and supporting access to the skills and resources residents, community groups, and community organisations need to flourish.
  • Disseminating appropriate information, through a range of communication channels, to support residents, community groups, and community organisations to respond to changing demands, influence policy, campaign, and advocate for their rights.
  • Bringing residents, community groups, and community organisations together with partners from public, health and private sectors to co-produce solutions to tackle social disadvantage, increase social cohesion and address gaps in wellbeing and health.

 

Our Impact

  •  Social cohesion and a sense of belonging are increased as established and new communities are empowered to take responsibility for their health, economic contribution, welfare, and integration.  
  • Everyone in Camden feels empowered and has the opportunity to collaborate across boundaries, present their views, and play an integral part in decision making, and the design and delivery of services. The public sector will increasingly value working with voluntary and community sector organisations.
  • Communities become more sustainable and resilient as residents, community groups, and community organisations can identify needs and take steps to effectively meet those needs and enrich community life.

 

The Aim of the Feasibility Study

Last year we explored the drivers and benefits of a fee-based membership model, looking at various examples across the country. This helped to catalyse an internal discussion on the merits of reshaping our existing membership structure. We have received funding from London Borough of Camden to conduct a feasibility study on various fee-based membership models. This will form part of our work to review and redevelop our organisational strategy and business model with the aim of diversifying our sources of additional revenue to achieve long-term financial security and sustainability.

 

Our aim is to analyse the proposal of a fee-based model and establish: the technical resources required; financial viability; legal requirements; alignment with capacity planning; strategic goals and business objectives; and time it will take to execute and generate income.

 

Depending on the results of the study, help determine the level of investment and resources required to develop a new model by Winter 2023 (fee-based or otherwise).

 

Depending on the results of the study, help determine the level of investment and resources required to launch a new model by March 2024 and generate target income of £10,000 by end of 2024/25.

 

Desired Outcome

As a result of the study and development of a new model (fee-based or otherwise), we hope to achieve the following:

  • Stable cash flow
  • Lower business costs
  • Faster and more reliable feedback
  • Meet client expectations more consistently
  • Higher community impact
  • Improved client data
  • Additional revenue

 

Invitation to Quote

 The successful tender /quote for this work will need to demonstrate a proven track record in conducting feasibility studies in the area of membership development within a wider income generation context and strategies affecting traded services.

  • Demonstrate experience of undertaking similar
  • Demonstrate a proven track record of working with voluntary, community sector and/or social enterprise organisations.
  • Demonstrate experience in engaging with local community groups and voluntary community sector organisations.

Schedule of works

 Undertake research to estimate the feasibility of developing and introducing a new fee-based membership model for the voluntary community sector in London Borough of Camden. Including:

  • Preliminary analysis
  • Stakeholder engagement and market research
  • Projected income statement
  • Analysis of technical, operational, economic, and legal feasibility factors
  • Data analysis report, and
  • Options paper.

The study should:

  • Determine demand and initial reaction towards the variety of models available.
  • Identify potential clients and/or barriers to potential
  • Assess the suitability of a fee-based membership model for the identified uses and cost implications of development and delivery.
  • Identify and describe the type of level and range of existing and or similar membership models in the area relevant to VAC and any local competition.
  • Research mixed model options (e.g. flat-fee, tiered, free, time limited and spot-purchased services), to recommend viability.
  • Provide a practical revenue plan that illustrates how a mixture of income streams can provide a long-term sustainable future for the project.
  • Assess the views and levels of support of agencies and organisations involved in or connected with VAC and its potential clients.
  • Prepare an investment plan in-line with the aims and desired outcomes.
  • Develop a high-level financial model including financial projections and cash flow forecasts for three
  • Provide a Business Plan, which includes development, monitoring, and proposed management – staff and training.

The successful candidate will be expected to liaise with VAC Revenue Working Group and attend a minimum of 3 meetings with the management group. Two hard copies of the report and an electronic copy will be provided. Payment will be made as follows:

  • Draft report – 50%
  • Final report – 50%

Applicants should include details of their overall experience, the extent of their knowledge and experience relevant to this project, examples of recent work and at least one reference for the supply of the service that we require for which your client is able to confirm satisfactory quality and delivery. CVs of key personnel who will be working on the project should accompany the submission.

Quotes should show a breakdown of days and rates and be inclusive of VAT and expenses. The successful applicant will need to show evidence that they have appropriate levels of Professional Indemnity Insurance.

 

Key Milestones

  •  The deadline for submission 5pm 12/06/2023
  • Interviews of short-listed candidates 20/06/2023
  • Inception meeting 03/07/2023
  • Draft report 20/11/2023
  • Final report 05/1/2024

 

Proposals to be submitted to:

Keith Morgan

Chief Executive Officer, Voluntary Action Camden

Email:               kmorgan@vac.org.uk

Telephone: 07939053735

 

Any queries that may have a material effect on the costing of the tender will be circulated to all applicants along with VAC’s response. Queries received less than seven days before the closing date may not be answered. If a query gives rise to the need for an amendment to the original tender document, an extension to the closing date may be made, in which case all parties will be notified simultaneously.

 

Download: Specification-for-a-Feasibility-Study-to-develop-a new-fee-based-membership-model

Social Prescribing Innovators Programme

Volunteer with us to develop knowledge and skills for social prescribing!

A new initiative is being delivered by the Camden Care Navigation and Social Prescribing Service, hosted by Age UK Camden (AUC) and Voluntary Action Camden. The project aims to develop volunteering within the service as a way to help retain existing social prescribers and to support successful recruitment to new social prescriber roles.

Contact Mandira at mmanandhar@vac.org.uk if you are interested in volunteering on this new venture.

You can view the role description here

Find out more about the Care Navigation and Social Prescribing Service here

Find out more about volunteering with VAC here

 

Long Covid Study

The Community Links team at VAC are working with the University of Southampton to facilitate a study into Long Covid.

If you had, or think you had, Covid 3 or more months ago and yet continue to experience symptoms that are not explained by any other health conditions the study would like to talk to you about your experiences. Symptoms can include, but are not limited to: exhaustion, memory or concentrations issues, breathlessness, persistent headaches and muscle aches, chest tightness, palpitations, dizziness and sleep disturbance.

As a token of appreciation there is a £15 shopping voucher available for participation.

The Community Links team at VAC can also assist Camden residents with access to the long covid clinic at UCLH.

 

Further Information

For further information please have a read of our Long Covid Study Leaflet and contact Nasrin at nrashid@vac.org.uk or Donna Clutterbuck at LongCovid@soton.ac.uk or on 07721520243 by call or text.

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